jaha9's Privacy Policy

Welcome to jaha9. This Privacy Policy ("Policy") explains what information we collect from you when you use the jaha9 platform, how that information is used, who it may be shared with, and how the security of your information is ensured. By using jaha9's services, you agree to the terms of this Policy. Please read this document carefully.

jaha9 collects two types of information — personally identifiable information and non-personal (anonymous) usage data. Each category is described in detail below.

1.1 Personally Identifiable Information

To complete account creation, verification, and payment processing, we may collect the following information:

• Full name (in both Bengali and English)
• Date of birth (for age verification — only persons aged 21 or older may use jaha9)
• Email address
• Mobile phone number
• National ID or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay mobile wallet numbers)
• Address details (where applicable)

1.2 Non-Personal Usage Data

Information automatically collected while you use jaha9 includes:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Time, date, and duration of site visits
• Pages visited and links clicked
• Gaming activity history (bets, wins, transaction records)

jaha9 collects information in the following ways:

• Registration form: Information provided directly at the time of account creation.
• Transaction records: Information received from the payment gateway during deposits and withdrawals.
• Cookies and log files: Technical information automatically collected from your device.
• Customer service communication: Information you send via live chat or email.
• KYC verification: Documents uploaded for identity verification.

jaha9 uses the information collected from you for the following legitimate purposes:

jaha9 places the highest importance on protecting your personal information. All data stored on our servers is secured using SSL (Secure Sockets Layer) encryption technology.

Our security measures include:

• SSL/TLS encryption: Every connection is encrypted, so third parties cannot decode the data.
• Firewall protection: Advanced firewall systems are used to prevent unauthorized access.
• Password hashing: Your password is never stored directly — only a cryptographic hash is stored.
• Access controls: Only authorized staff have access to specific data required for their assigned tasks.
• Regular audits: Our security systems are regularly reviewed and updated.

However, transmitting information over the internet is never completely secure. Even with the highest precautions, we cannot guarantee absolute security. Therefore, please keep your password confidential and do not share it with anyone.

jaha9 never sells your personal information or shares it with third parties for advertising purposes. Information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with our authorized payment partners — bKash, Nagad, Rocket, and Upay — to complete transactions. These organizations follow their own privacy policies and are also bound to protect your information.

5.2 Technology & Software Partners

Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may provide gaming services. In such cases, personally identifiable information is not shared — only session and gaming data is transmitted.

5.3 Legal Obligations

We may be legally required to disclose information in response to court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity, but that entity will also be required to comply with this privacy policy.

Cookies and similar tracking technologies are used on the jaha9 website. Cookies are small text files stored in your browser that improve the site experience.

6.1 Types of Cookies We Use

• Essential cookies: These are necessary to maintain login status and ensure security. They cannot be disabled.
• Functionality cookies: Used to remember your preferences (language, theme, etc.).
• Analytics cookies: Collect site usage statistics, which are processed in anonymous form.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to not work properly.

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected]:

• Access: You have the right to know what information we hold about you.
• Right to rectification: You may request that incorrect or incomplete information be corrected.
• Right to erasure: You may request that your information be deleted in certain circumstances. However, this may be limited in cases of legal obligations or ongoing disputes.
• Right to restrict processing: You may request that processing of your information be limited for specific purposes.
• Right to data portability: You may request your information in a structured digital format.
• Right to object: You may object to specific uses of your information.

Upon receiving your request, we will endeavor to respond within a reasonable timeframe.

jaha9 strictly follows a 21+ age policy. Only persons aged 21 or older may create and use an account on this platform. We do not knowingly collect information from minors.

Age is verified at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

We retain your personal information only for as long as it is necessary or legally required. Retention periods may differ depending on the type of information:

• Account information: For as long as the account is active and, after closure, as required by legal obligations.
• Transaction records: For the period determined by financial regulatory requirements.
• KYC documents: For a specified period after verification.
• Customer service communication records: For a limited period after the case is resolved.
• Log files: For a limited period for security purposes.

Once the need for data retention has ended, it is securely deleted or anonymized in a way that identification is no longer possible.

jaha9 reserves the right to update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised. For significant changes, we will endeavor to notify you by email.

Continued use of jaha9 after a policy change will be considered as your acceptance of the new policy. Therefore, it is recommended that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will review your matter as soon as possible.